Sep 03 2013


Well, having read through (most of) the information provided by the links Bren gave in the comments of the last post, we decided to see if we could get some form of financial recompense for our failed washing machine.

I was too busy, so Mrs M got on the phone to the retailer we’d bought the machine from.  I’ll not name and shame, as I don’t feel it was the retailer’s fault that it it failed.

The lady at the far end explained that as the warranty had expired, they were not liable.

Then Mrs M mentioned the UK Sale Of Goods Act.

Without hesitation, the lady’s tone changed and she explained that a different department would have to deal with our problem. She took our details and promised that we would be phoned back before the weekend.

Of course, no phone call was forthcoming.

And then, this morning, Mrs M got a call saying that by way of compensation, a cheque would be put in the post to us, for roughly half of what we paid for the machine.

So, there you have it. One five-minute phone call, no arguments and some dosh at the end of it.

Thanks Bren!


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  1. Brennig

    Glad it got a result.

  2. Toffeeapple

    Yes, always mention the Sale Of Goods Act, it makes retailers catch their breath! Well done.

  3. Abbo

    Can we use it next time we get an iffy pint on a steak/curry night?

  4. Juliette

    Makes having a blog all the more worth it! I must remember that :)

    Nice one!

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