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Aug 28 2013

Vewwy rewiable

As I mentioned a couple of posts ago, we are in the midst of installing a new kitchen.

It’s coming along slowly but surely.

The entire kitchen has been gutted and we planned to buy new everything. New ceiling; new floor; new units and new appliances.

All new.

Except for the washing machine… because we only bought that last year.

But, last week, it started playing up and now it won’t work at all.  “Not to worry”, I thought, “It’s still under guarantee. It’s only a year and two months old.” And so I dug out the paperwork and rang the number shown on the warranty card.

Once I’d successfully navigated the multi-level menu system  ( “Press 5 for service… Press 2 for kitchen appliances… Press 1 for laundry… Press 3 for washing machines… Press 4 for cold-fill only… Press 6 for white machines… Press 1 if you’d like to end it all now… Press press press…”)  I got through to a very nice lady who – once I’d explained everything and given my details – immediately tried to sell me a service plan.

“I don’t need a service plan”, I explained, “It’s still under guarantee. It says so on the warranty card that I have here in front of me.”

“That’s only if you live in Ireland, Sir”.

WTF? I looked at the card again… at the large green letters promoting a full “2-Year Parts & Labour Guarantee”, and there, much further down, almost at the bottom, in much smaller print, it said “Republic of Ireland only”.

Bastards!

“So, can I interest you in our service plan?” said nice lady.

“Err, I’ll think about it. Thanks.”

I’ve thought about it. And after weighing up the pros and cons of getting it repaired I left the final decision to her wot does the washing. “I never really liked that machine, anyway”, was the deciding comment.

So, it looks like the kitchen will be 100% new, after all.

5 comments

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  1. Toffeeapple

    One would think that only machines sold in the Reupublic of Ireland would have that guarantee and those sold here would have a similar one. What do I know?!

  2. Brennig

    Hang on. Under consumer law it’s guaranteed for three years, no matter what the manufacturers say. I’m pretty sure. Let me check…

    *time passes*

    Yep, Sale of Goods Act refers: http://www.whitegoodshelp.co.uk/faulty-appliances-sale-of-goods-act/ and also http://www.theguardian.com/money/2006/mar/25/consumernews.howtocomplain

  3. Masher

    Toffeeapple – Like me, you know nothing, it seems.

    Bren – Now, that is most interesting. I just read through (some of) that and I’m completely surprised. I had no idea. I don’t know whether or not I’ll follow it up (Mrs M has her heart set on a new machine now), but it’s certainly worth knowing… and I may well try and push for some sort of monetary redress. Thanks.

  4. Arthur Pewty

    Our washing machine often plays up and it’s usually only a blockage in a pipe stopping the impeller spinning. Your problem may be similar, probably bunged up with some of the money you appear to be throwing around willy nilly at the moment.

    I expect you’ll be changing the car soon, ashtrays are full.

  5. Juliette

    What an excellent reply from Mrs Masher. Press 6 to be played ;)

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