As I mentioned a couple of posts ago, we are in the midst of installing a new kitchen.
It’s coming along slowly but surely.
The entire kitchen has been gutted and we planned to buy new everything. New ceiling; new floor; new units and new appliances.
Except for the washing machine… because we only bought that last year.
But, last week, it started playing up and now it won’t work at all. ”Not to worry”, I thought, “It’s still under guarantee. It’s only a year and two months old.” And so I dug out the paperwork and rang the number shown on the warranty card.
Once I’d successfully navigated the multi-level menu system ( “Press 5 for service… Press 2 for kitchen appliances… Press 1 for laundry… Press 3 for washing machines… Press 4 for cold-fill only… Press 6 for white machines… Press 1 if you’d like to end it all now… Press press press…”) I got through to a very nice lady who – once I’d explained everything and given my details – immediately tried to sell me a service plan.
“I don’t need a service plan”, I explained, “It’s still under guarantee. It says so on the warranty card that I have here in front of me.”
“That’s only if you live in Ireland, Sir”.
WTF? I looked at the card again… at the large green letters promoting a full “2-Year Parts & Labour Guarantee”, and there, much further down, almost at the bottom, in much smaller print, it said “Republic of Ireland only”.
“So, can I interest you in our service plan?” said nice lady.
“Err, I’ll think about it. Thanks.”
I’ve thought about it. And after weighing up the pros and cons of getting it repaired I left the final decision to her wot does the washing. “I never really liked that machine, anyway”, was the deciding comment.
So, it looks like the kitchen will be 100% new, after all.