I decided to just get a cheap larder fridge to stick under the stairs, whilst I figure out what to do about the big fridge/freezer: get it repaired or stump up for a new one? Once we get it sorted, the cheap fridge can go in the garage as a spare/beer fridge.
I found one that I liked, at a reasonable price. “Better check and make sure they have it in stock”, I thought.
Sure enough, my local store was out of stock. The next nearest one that had it in stock, was in Stevenage… on the same retail park we’d visited on Saturday to get the furniture. Typical.
I got dressed and prepared to head out when Mrs M asked “Have you reserved it, just in case?” I hadn’t, so I spent a couple of minutes doing so and then got in the car and headed out to Stevenage, which is about a half hour drive.
I was about five minutes away when the phone rang. “Is that Mr Masher” asked the young female voice at the other end. She went on to tell me that the fridge I had reserved was actually out of stock.
“It said it was ‘In Stock’ on your website”.
“I’m afraid that’s our display model… which counts as stock”
I don’t suppose I can buy that one?”
“No. We need that as our display model”
“To display to customers a fridge that you don’t have in stock?”
She continued” I’ve checked though and we definitely have some in stock in our Bedford, Watford and Milton Keynes stores.”
“OK, from here, Bedford is probably easiest. Can you give me the postcode please?”
“Sorry. I don’t have that available. It is available if you want to check online.”
“I’m driving. Oh, don’t worry about it, I’ll sort it out”, I said exasperatedly. I rang Mrs M and got the postcode and headed over to Bedford, a further 30 minute drive.
The chap in the store sorted out the fridge for me and within seconds went straight into his extended warranty spiel: “Now, on this particular item, I can offer you an extended three-year guarantee for only twenty pounds.”
“I don’t want it, thanks.”
He looked at me incredulously as if I was mad. “Sorry sir, but at that price, I can’t believe you don’t want it. That really is a very good deal.”
“Why would I want to extend the guarantee?” I asked.
“Well, if it goes faulty after the one year guarantee expires, then you’re covered.”
“Is it likely to go faulty after only a year, then?”
“It might do, who knows, he said with a smile.
I smiled back. “Well, if it’s likely to go wrong after only 12 months use, then I’m not sure that I want to buy it”, and I turned slightly as if to walk away.
He changed his tack completely. “Oh, I’m not saying it will go wrong, just that it’s possible.”
“I don’t want the extended guarantee”.